Gate card: Hawaiian Airlines (HA)

The airline's policy: “Customers of size seating guidelines (consolidated Alaska Air Group policy)”

Hawaiian now follows Alaska Air Group's consolidated customer-of-size policy, and the policy text names both airlines. Any customer who cannot comfortably fit in one seat with the armrests in the down position must purchase an additional seat; the armrest is the 'definitive boundary' between seats. The second seat is priced the same as the first when bought at the same time. If every flight in each direction departs with at least one open seat, the second-seat cost is refunded after travel. Arriving without a pre-purchased second seat means buying one before boarding; if the need is determined onboard, you must deplane and rebook two seats on the next available flight.

Refunds: Refund of the second seat if all flights in each direction departed with an open seat available. Request post-flight with name, travel dates, flight info and ticket number; must be requested within 90 days of travel. Customers who buy a second seat without meeting the policy criteria are ineligible for the refund.